｜Customer Service Hotline: 400-808-5208 (From Mon to Fri: 9am - 6pm)
※ Any damage caused by improper use of the product such as abrasion, expose to extreme temperatures, acids, solvents, normal wear and tear and externally occurring forces (ie. transport damages) will not be covered by this warranty.
Departure insist on only using locally produced high quality Taiwanese fabrics, promise that every product has at least 3 patented designs and have passed 17 major quality and performance tests.
The hardside products made from 100% virgin polycarbonate, highest quality aluminium alloy handles, highly resilient polyurethane wheels, in addition to having excellent after-sales service and a five-year warranty of free repair services.
Every Departure product has to undergo more than a hundred stages of performance tests such as the zipper performance test, sway test, product drop test, handle jerking test, treadmill test and tumble test to ensure product durability and strength.
Zipper Performance Test：5,000 to 10,000 cycle tests, ensuring the zipper’s quality.
Sway Test：Product loaded with 20 kg, swing with top and side handle for 3500 cycles each.
Product Drop Test：After product loaded with 15 kg and frozen at -12℃, dropped from 90cm high on four wheels for three rounds, then drop from 60cm high on each wheel once.
Handle Jerking Test：2,500 to 10,000 cycles of pulling tests to ensure product durability.
Treadmill Test：Product loaded with weight then tested on the treadmill, on two wheels and four wheels at the speed of 4 km per hour, tested for 8 hours in total.
Products meet environmental standards:
Polybrominated Biphenyls (PBBs)＞1000ppm
Poly Brominated Diphenyl Ethers (PBDEs)＞1000ppm
■ Departure products are packaged with double-layered carton to prevent delivering damages
■ Complimentary transparent toiletry bag and shoe bag upon purchase